Terms & Conditions

1. Agreement to these terms

These Terms & Conditions govern use of darmorianresortlodge.com and the website services made available by Darmorian Resort Lodge Limited. By using the website, you agree to these terms to the extent permitted by law. If you do not agree, you should stop using the website. Separate booking, accommodation, event, loyalty, or regulated gaming terms may apply to specific services and will prevail to the extent of a direct conflict.

2. Operator details

The website is operated by Darmorian Resort Lodge Limited, with the business address 154 Victoria Street West, Auckland CBD, Auckland 1010, New Zealand. General enquiries can be sent to info@darmorianresortlodge.com. The website name Darmorian Resort Lodge is used as the public-facing site and hospitality brand; the legal entity name is supplied separately so legal information can be updated consistently through the site data file.

3. Eligibility and 18+ areas

You may use the general informational portions of the website if you can lawfully do so in your location. Regulated gaming areas and gaming participation are strictly limited to persons aged 18 or over and may be subject to identity, exclusion, responsible-gaming, and other legal checks. Website content does not override any statutory age restriction or venue-entry requirement.

4. Informational nature of website content

Descriptions, images, room details, opening information, service summaries, event references, and availability statements are provided for general information and may change. We aim to keep material information accurate, but the website does not guarantee that every service, facility, room, event, game, or amenity will be available at all times. Final availability and applicable terms should be confirmed through the relevant reservation or guest-services process.

5. Enquiries and reservations

Submitting an enquiry form does not by itself create a confirmed reservation, booking, contract, membership, or entitlement to a service. A reservation becomes binding only when it is accepted through the applicable confirmation process and any required conditions are satisfied. You are responsible for providing accurate contact and request information and for reviewing any confirmation details supplied to you.

6. Gaming information

Gaming references on the website are descriptive and relate to regulated entertainment services. Participation is subject to applicable New Zealand law, venue rules, eligibility checks, game rules, exclusion requirements, and responsible-gaming controls. No statement on the website guarantees a particular outcome, return, prize, or result. Users should make decisions independently and within their personal limits.

7. Acceptable website use

You must not misuse the website, attempt unauthorised access, interfere with security or availability, introduce malicious code, scrape or harvest data in a manner that causes disruption, impersonate another person, submit fraudulent enquiries, or use the website for unlawful conduct. We may restrict access where reasonably necessary to protect the website, other users, staff, systems, or legal rights.

8. Intellectual property

Unless otherwise stated, website text, layout, branding, graphics, interface elements, and original presentation are owned by or licensed to the operator and are protected by applicable intellectual-property laws. You may view and use the website for personal, non-commercial purposes. You may not reproduce, modify, distribute, sell, commercially exploit, or create misleading derivative materials from protected content without permission or another lawful basis.

9. Third-party rights and services

Where a service depends on a third-party provider, separate provider terms may apply. The current static website is designed to operate without remote front-end dependencies, but operational services outside the website may involve third parties. We are not responsible for third-party acts outside the scope of our legal responsibility, and nothing in these terms excludes rights that cannot lawfully be excluded.

10. Privacy and data protection

Use of personal information is addressed in the Privacy Policy and Cookie Policy. By submitting information, you acknowledge that it will be handled for the relevant service, security, legal, and administrative purposes described in those policies. You should not submit unnecessary confidential or sensitive information through a general website form.

11. Service availability

We may maintain, update, suspend, or modify website functionality when reasonably necessary for security, maintenance, legal compliance, or operational reasons. We do not promise uninterrupted or error-free availability. Where practical, we seek to minimise disruption, but temporary unavailability does not create an entitlement to compensation unless required by law.

12. Disclaimers

To the maximum extent permitted by law, the website is provided on an as-available basis. We do not make warranties beyond those required by statute regarding uninterrupted access, absolute accuracy, or fitness for a particular purpose. Nothing in these terms excludes, restricts, or modifies rights or guarantees that cannot lawfully be excluded, including applicable rights under New Zealand consumer law where relevant.

13. Limitation of liability

To the maximum extent permitted by law, liability for losses arising from website use is limited according to the nature of the claim, the applicable statutory framework, and whether the loss was reasonably foreseeable. We do not seek to exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence where exclusion is prohibited, or any other liability that cannot lawfully be limited.

14. Indemnity for misuse

Where permitted by law, you are responsible for loss reasonably caused by your unlawful or fraudulent misuse of the website, violation of another person’s rights, or deliberate interference with our systems. This clause does not make you responsible for loss caused by our own breach or for liabilities that the law places on us.

15. Governing law and jurisdiction

These terms are governed by the laws of New Zealand, subject to any mandatory consumer or data-protection rules that apply based on your location. The courts of New Zealand have jurisdiction over disputes to the extent permitted by law. Nothing in this clause prevents a consumer from relying on a mandatory forum or remedy that cannot lawfully be waived.

16. Changes and severability

We may update these terms to reflect service, security, operational, or legal changes. The version published on this page is the current version. If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible. A failure to enforce a provision immediately does not necessarily waive the right to enforce it later.

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